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Texas Law Enforcement complies with Senate Bill 1074 and House Bill 3389.

This department supports the 77th and 81st Texas Legislature’s mandates prohibiting racial profiling in Texas. Our police officers work under a departmental policy that is consistent with all state and federal laws. The policy includes provisions for citizens to contact us if they have a conflict with a New Braunfels police officer.

Complaints

It is also important for members of the public whom feel as though they have been involved in a racial profile incident to contact our department. This contact can be made by either calling our Professional Standards Unit directly at (830) 221-4100, or by filing a complaint through our departmental complaint process. Once completed please return the form to the New Braunfels Police Department Professional Standards Unit.

Trust

The New Braunfels Police Department realizes that there will be disagreements from time-to-time with individuals that come in contact with our officers. We realize that confusion, different perceptions or possibly the timeliness of information could result in information that may produce different accounts of the same incident. These disagreements between citizens and officers need to be addressed. We trust that the vast majority of contacts between citizens and officers are conducted in a positive, professional manner. The relationship between the community and our officers is based on confidence and trust. We cannot be effective without both the community and our officers working together to achieve this goal.

We are very proud of the relationship the New Braunfels Police Department shares with the community. Our longstanding goal is to provide our citizens with a safe community where all may live without the fear of crime.