Open Record Requests

Requesting Information
Any person wishing to inspect or receive a copy of public records kept by the City of New Braunfels must make the request in writing and may do so online by submitting the form provided below. No verbal requests shall be accepted. A written Open Records Request may also be submitted to the City of New Braunfels through its designated Public Information Coordinator as follows:

NBPD Patch in full color

For Police Department requests, contact the New Braunfels Police Department by email.


For Municipal Court requests, contact the New Braunfels Municipal court by email or fax 830-608-2148.


For all other city requests, submit this form in person or by mail to 550 Landa Street, New Braunfels, TX 78130, or by email, or by fax 830-608-2109, or complete the online submittal form.

The Public Information Act

The Texas Public Information Act requires governmental agencies to make available for inspection and copying all information that is collected, assembled, or maintained or maintained by or for a governmental body if it owns or has a right of access to the information, except for information the Act exempts or prohibits from disclosure, according to Chapter 552 of the Texas Government Code.

Please be advised that confidential information is often included in documents held by the City of New Braunfels. The City may not be able to release this information. The Texas Public Information Act requires a governmental entity to request an open letter ruling from the Texas Attorney General prior to withholding information that is confidential. The Attorney General’s Office has 45 days to respond to a request for an open letter ruling. However, you will be given the option of expediting the request if you are willing to receive only non-confidential information.

The City of New Braunfels has a duty to respond to any written requests for open records, including those that are made through e-mail or by fax. However, state law provides that a governmental body can designate a person that is authorized to receive e-mail or faxed requests for open records. If such a designation is made, the Public Information Act is only activated if the request is directed to the assigned individual. Pursuant to Section 552.301(c), Government Code, and City of New Braunfels Resolution 2012-1, the City Secretary has been designated by the City of New Braunfels to receive all electronic mail and fax requests for public information. Accordingly, the City of New Braunfels is not responsible for responding to electronic mail and fax requests sent to any electronic mail addresses other than the e-mail addresses cited above. However, please notice the specific instructions regarding Police and/or Municipal Court -related requests.

For general questions on making public information requests or for special accommodations pursuant to the Americans With Disabilities Act (ADA), please contact the City of New Braunfels City Secretary at (830) 221-4010 or 550 Landa Street, New Braunfels, Texas 78130.

Schedule of Charges for Public Information