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Working For You Contact Information
The City of New Braunfels is responsive and respectful to those we serve with an attitude that everything is worth our best effort. Following is contact information for residents and visitors to easily access city services. We Are Here Working For You!
City Service |
Department/Division |
Phone Number |
Abandoned Buildings |
P&CD-Code Enforcement |
221-4074 |
Abandoned Vehicles - in roadway |
Police Department |
221-4100 |
Abandoned Vehicles - on private property |
P&CD-Code Enforcement |
221-4074 |
Adult League Sports |
Parks & Recreation |
221-4350 |
Adult Library Programming |
Public Library |
221-4316 |
Agendas – City Council |
City Secretary’s Office |
221-4010 |
Airport |
Regional Airport |
221-4290 |
Ambulance – Emergency |
|
911 |
Ambulance Billing |
Intermedix - Contractor |
866-398-8999 |
Animal Bites |
P&CD-Environmental Health |
221-4070 |
Animal Control – Dispatch |
New Braunfels Humane Society |
608-2183 |
Annexation |
P&CD-Planning |
221-4050 |
Arts Commission |
City Secretary’s Office |
221-4010 |
Athletic Activities |
Parks & Recreation |
221-4350 |
Athletic Field Reservations |
Parks & Recreation |
221-4350 |
Auctions – City merchandise or property |
Support Services |
221-4383 |
Banners – Overstreet |
New Braunfels Utilities |
629-8400 |
Barbeque Pits on Balconies |
Fire Department |
221-4200 |
Boards and Commissions, General Information, Vacancies, Oaths of Office |
City Secretary’s Office |
221-4010 |
Book Sale |
Public Library-Friends of the Library |
221-4300 |
Brush Collection/Bulky Trash Collection |
PW-Solid Waste & Recycling |
221-4040 |
Budget |
Support Services |
221-4387 |
Building & Construction Permits |
P&CD-Building |
221-4060 |
Building Inspections |
P&CD-Building |
221-4060 |
Building Safety |
P&CD-Building |
221-4060 |
Bulky Trash Collection |
PW-Solid Waste & Recycling |
221-4040 |
Burning Brush/Trash |
Fire Department |
221-4200 |
Camp Comal-Softball fields |
Parks & Recreation |
221-4350 |
Carnival/Fair Permits |
P&CD-Environmental Health |
221-4070 |
Cemetery Maintenance |
Parks & Recreation |
221-4350 |
Census Data |
P&CD-Planning |
221-4050 |
Certificate of Occupancy |
P&CD-Building |
221-4060 |
Chemical Spills-Emergency |
|
911 |
Chemical Spills-Non Emergency |
Fire Department |
221-4200 |
Christmas Tree Recycling |
PW-Solid Waste & Recycling |
221-4040 |
Citations/Tickets |
SS-Municipal Court |
221-4180 |
Citizens’ Police Academy |
Police Department |
221-4100 |
City Council, Meetings or Agendas |
City Secretary’s Office |
221-4010 |
City Tube Chute |
Parks & Recreation |
608-2165 |
City University |
Human Resources |
221-4185 |
Civic/Convention Center |
Civic/Convention Center |
221-4011 |
Civil Service Office |
Human Resources |
221-4390 |
Code Enforcement |
P&CD-Code Enforcement |
221-4074 |
Commercial Kitchen Requirements |
P&CD-Environmental Health |
221-4070 |
Commercial Signs Community |
P&CD-Planning |
221-4050 |
Community Development Block Grant |
SS-Grants |
221-4081 |
Computer Classes-Public |
Public Library |
221-4300 |
Concerts in the Park |
Parks & Recreation |
221-4350 |
Contractor Licensing |
P&CD-Building |
221-4060 |
Court-Municipal |
SS-Municipal Court |
221-4180 |
Court-Teen |
SS-Municipal Court |
221-4185 |
Crime Stoppers |
Police Department |
221-4100 |
Curb Maintenance/Problems |
PW-Streets & Drainage |
221-4030 |
Dead Animal Pickup |
P&CD-Environmental Health |
608-2183 |
Demographic Information |
P&CD-Planning |
221-4050 |
Demolition Permits |
P&CD-Building |
221-4060 |
Dilapidated Buildings |
P&CD-Code Enforcement |
221-4074 |
Disc Golf-Prince Solms Park |
Parks & Recreation |
221-4350 |
Dogs Barking |
Police Department |
221-4100 |
Downtown Development |
P&CD-Main Street |
221-4090 |
Downtown Halloween Spooktacular |
P&CD-Main Street |
221-4090 |
Drainage Problems-Non Emergency |
PW-Streets & Drainage |
221-4030 |
Drains-Storm |
PW-Streets & Drainage |
221-4030 |
Driveway Construction Permits |
P&CD-Building |
221-4060 |
Dry Comal Trail |
Parks & Recreation |
221-4350 |
Dumpsters |
PW-Solid Waste & Recycling |
221-4040 |
Easements |
P&CD-Planning |
221-4050 |
Economic Development |
City Manager’s Office |
221-4621 |
Elections-City |
City Secretary’s Office |
221-4010 |
Emergency Management |
Fire Department |
221-4270 |
Employment |
Human Resources |
221-4390 |
Employment Assistance-Public |
Public Library |
221-4300 |
EMS-Ambulance |
|
911 |
Engineering-City Road & Drainage Projects |
PW-Engineering |
221-4020 |
Environmental Health |
P&CD-Environmental Health |
221-4070 |
Ernest Eikel Park-Skate Park |
Parks & Recreation |
221-4350 |
ETJ-Extra Territorial Jurisdiction |
P&CD-Planning |
221-4050 |
Excess Garbage Sticker |
PW-Solid Waste or City Secretary’s Office |
221-4040 |
Exotic Animals |
P&CD-Environmental Health |
221-4070 |
Façade Improvement Grant |
P&CD-Main Street |
221-4090 |
Fence Regulations |
P&CD-Planning |
221-4050 |
Fingerprinting |
Police Department |
221-4100 |
|
Comal County Sheriff |
620-3400 |
Fire Department-Emergency |
|
911 |
Fire Department-Non Emergency |
|
221-4200 |
Fire Department, Station Tours, Public Safety Demos |
Fire Department |
221-4200 |
Fire Extinguisher Training/Demos |
Fire Department |
221-4200 |
Fire Hydrant Concerns |
Fire Department |
221-4200 |
Fire Hydrants-After Hours |
PD Department-Dispatch |
221-4100 |
Fire Lane Concerns |
Fire Department |
221-4200 |
Fire Marshal |
Fire Department |
221-4200 |
Fire Safety Education/Prevention |
Fire Department |
221-4200 |
Fire Safety Inspections |
Fire Department |
221-4200 |
Fireworks-City Ordinance |
Fire Department |
221-4200 |
Fischer Park |
Parks & Recreation |
221-4350 |
Flooding-Non Emergency |
PW-Streets & Drainage |
221-4030 |
Floodplain Management |
P&CD-Building |
221-4060 |
Food Handler Trainer Certificates |
P&CD-Environmental Health |
221-4070 |
Food Service Concerns |
P&CD-Environmental Health |
221-4070 |
Foster Home Fire Inspections |
Fire Department |
221-4200 |
Freedom of Information Act |
City Secretary’s Office |
221-4010 |
Garage Sales |
P&CD-Code Enforcement |
221-4074 |
Garbage Pickup |
PW-Solid Waste & Recycling |
221-4040 |
Golf Course, Landa Park |
Parks & Recreation |
221-4340 |
Grass, Overgrown |
P&CD-Code Enforcement |
221-4074 |
Green Waste |
PW-Solid Waste & Recycling |
221-4040 |
Hazardous Spills Concerns |
Fire Department |
221-4200 |
Hazardous Spills Concerns, After Hours |
Fire Department |
221-4240 |
Hazardous Spills - Emergencies |
|
911 |
Health Inspector |
P&CD-Environmental Health |
221-4070 |
Heritage Commission |
City Secretary’s Office |
221-4010 |
Historic Building Designation |
P&CD-Planning |
221-4057 |
Historic Cemeteries |
Parks & Recreation |
221-4350 |
Historic Preservation |
P&CD-Planning |
221-4057 |
History-Local |
Public Library |
221-4300 |
Home Owners Associations |
P&CD-Planning |
221-4057 |
Home Repair Assistance |
SS-Grants |
221-4081 |
Home-Based Businesses |
P&CD-Planning |
221-4050 |
Homebound Library Services |
Public Library |
221-4300 |
Household Hazardous Waste |
PW-Solid Waste & Recycling |
221-4040 |
Housing Inspections |
P&CD-Building |
221-4060 |
Human Resources Department |
|
221-4390 |
Hunting Permit |
Police Department |
221-4100 |
Illegal Dumping |
P&CD-Code Enforcement |
221-4074 |
Inspections-Building |
P&CD-Building |
221-4060 |
Interlibrary Loan |
Public Library |
221-4300 |
Internet Access-Wireless |
Public Library |
221-4300 |
Intersection Obstructions-In Street |
Police Department |
221-4100 |
Intersection Obstruction-on Private Property |
P&CD-Code Enforcement |
221-4074 |
JAWS Skate Park |
Parks & Recreation |
221-4350 |
Job Information |
Human Resources |
221-4390 |
Junk Vehicles |
P&CD-Code Enforcement |
221-4074 |
Landa Haus |
Parks & Recreation |
221-4350 |
Landa Park Aquatic Center |
Parks & Recreation |
221-4360 |
Landa Park Golf Course |
Parks & Recreation |
221-4340 |
Landscape Regulations |
P&CD-Planning |
221-4050 |
Legacy Tree Program |
Parks & Recreation |
221-4350 |
Library |
|
221-4300 |
Lighting-Park |
Parks & Recreation |
221-4350 |
Lighting-Street, Subdivision |
New Braunfels Utilities |
629-8400 |
Lighting-Traffic |
PW-Streets & Drainage |
221-4030 |
Litter-Parks |
Parks & Recreation |
221-4350 |
Litter-Rivers |
PW-Solid Waste & Recycling |
221-4040 |
Litter-Streets and Drainage |
PW-Streets & Drainage |
221-4030 |
Local History |
Public Library |
221-4300 |
Loud Noise - Parties |
Police Department |
221-4100 |
Main Street Program |
P&CD-Main Street |
221-4090 |
Meeting Room Rental-Civic Center |
Civic/Convention Center |
221-4011 |
Meeting Room Rental-Library |
Public Library |
221-4300 |
Meeting Room Rental-Parks & Recreation |
Parks & Recreation |
221-4350 |
Mini-Golf Course |
Parks & Recreation |
608-2169 |
Mobile Vendor Permit |
P&CD-Environmental Health |
221-4070 |
Municipal/Regional Airport |
|
221-4290 |
Municipal Court |
SS-Municipal Court |
221-4180 |
Neighborhood Crime Watch |
Police Department |
221-4100 |
Neighborhood Night Out |
Police Department |
221-4100 |
Neighborhood Planner |
P&CD-Planning |
221-4057 |
Noise Complaints |
Police Department |
221-4100 |
Oak Wilt |
Parks & Recreation |
221-4359 |
Officials-Elected Municipal |
City Secretary’s Office |
221-4010 |
Open Burning |
Fire Department |
221-4200 |
Open Records Requests |
City Secretary’s Office |
221-4010 |
Operation Intervention |
Police Department |
221-4100 |
Ordinances |
City Secretary’s Office |
221-4010 |
Overgrown/Weedy Lots |
P&CD-Code Enforcement |
221-4074 |
Overhanging Tree Limbs-Over Roadway/Sidewalk |
PW-Streets & Drainage |
221-4030 |
Paddleboat Rental |
Parks & Recreation |
608-2163 |
Panther Canyon Nature Trail |
Parks & Recreation |
221-4350 |
Parade Permit with Street Closure |
City Secretary’s Office |
221-4010 |
Parade Permits |
Police Department |
221-4100 |
Parking in Yards-Ordinance |
P&CD-Code Enforcement |
221-4074 |
Parking Permit Enforcement |
Police Department |
221-4100 |
Parking Permits |
City Secretary’s Office |
221-4010 |
Parks & Recreation Department |
|
221-4350 |
Picnic Area Reservation |
Parks & Recreation |
221-4350 |
Planning & Community Development Department |
|
221-4050 |
Planning Commission |
P&CD-Planning |
221-4050 |
Playgrounds |
Parks & Recreation |
221-4350 |
Plumbing Permits |
P&CD-Planning |
221-4060 |
Police Department-Emergency |
|
911 |
Police Department-Non Emergency |
|
221-4100 |
Polling Places-Elections |
City Secretary’s Office |
221-4010 |
Pothole Repair |
PW-Streets & Drainage |
221-4030 |
Press Releases-Public Information |
City Manager’s Office |
221-4280 |
Proclamations |
City Secretary’s Office |
221-4010 |
Property Maintenance Concerns |
P&CD-Code Enforcement |
221-4074 |
Public Access Computers |
Public Library |
221-4300 |
Public Access Copiers |
Public Library |
221-4300 |
Public Access Fax Machine |
Public Library |
221-4300 |
Public Information Request |
City Secretary’s Office |
221-4010 |
Public Works Department |
|
221-4020 |
Purchasing & Vendor Information |
SS-Purchasing |
221-4389 |
Recreation Center & Programs |
Parks & Recreation |
221-4370 |
Recycling |
PW-Solid Waste & Recycling |
221-4040 |
Recycling Education |
PW-Solid Waste & Recycling |
221-4040 |
Remodeling Permits |
P&CD-Planning |
221-4060 |
Rental of Park Facilities |
Parks & Recreation |
221-4350 |
Research |
Public Library |
221-4300 |
Resolutions |
City Secretary’s Office |
221-4010 |
Right of Way Permits |
PW-Streets |
221-4030 |
Road Conditions-Repairs |
PW-Streets & Drainage |
221-4030 |
Road Impact Fees |
P&CD-Planning |
221-4050 |
Sanitation-Solid Waste |
PW-Solid Waste & Recycling |
221-4040 |
Septic Permits-Inside City |
P&CD-Environmental Health |
221-4070 |
Shuttle Permit Inspections |
Fire Marshal’s Office |
221-4200 |
Sidewalk-Repairs |
PW-Streets & Drainage |
221-4030 |
Sign Permits |
P&CD-Building |
221-4060 |
Sign/Billboard Ordinance |
P&CD-Planning |
221-4050 |
Site Development Permits |
P&CD-Building |
221-4060 |
Skate Park |
Parks & Recreation |
221-4350 |
Smoke Detectors |
Fire Department |
221-4200 |
Smoking Ordinance |
P&CD-Environmental Health |
221-4070 |
Solid Waste Collection |
PW-Solid Waste & Recycling |
221-4040 |
Speed Hump Requests |
PW-Engineering |
221-4020 |
Special Event Permits |
P&CD-Environmental Health |
221-4070 |
Special Events-City Sponsored |
Parks & Recreation or P&CD-Main Street |
221-4350 221-4090 |
Spooktacular-Downtown Halloween Event |
P&CD-Main Street |
221-4090 |
Stop Sign Missing or Damaged |
PW-Streets & Drainage |
221-4030 |
Stop Sign Requests |
PW-Engineering |
221-4020 |
Storm Drains |
PW-Streets & Drainage |
221-4030 |
Stormwater Concerns-Commercial Sites |
PW-Engineering |
221-4020 |
Stray Animals |
P&CD-Environmental Health |
608-2183 |
Street Abandonment |
PW-Real Estate |
221-4046 |
Street-Cleaning, Sweeping |
PW-Streets & Drainage |
221-4030 |
Street Closure-Temporary Permits |
City Secretary’s Office |
221-4010 |
Street Closure-Construction |
PW-Streets & Drainage |
221-4030 |
Street Construction |
PW-Streets & Drainage |
221-4030 |
Street Intersection-Light Problems |
PW-Streets & Drainage |
221-4030 |
Street Lighting, Subdivision or Residential |
New Braunfels Utilities Guadalupe Valley Electric |
629-8400 800-223-4832 |
Street Maps |
SS-Geographic Information Systems(GIS) Chamber of Commerce |
221-4337 625-2385 |
Street Names |
P&CD-Planning |
221-4050 |
Street Signs |
PW-Streets & Drainage |
221-4030 |
Subdivision Development-Platting |
P&CD-Planning |
221-4050 |
Swim Lessons |
Parks & Recreation |
221-4350 |
Swimming Pool Construction Permits |
P&CD-Building |
221-4360 |
Swimming Pools-Public |
Parks & Recreation |
221-4350 |
Teen Court |
SS-Municipal Court |
221-4185 |
Tennis Courts |
Parks & Recreation |
221-4350 |
Test Proctoring |
Public Library |
221-4300 |
Tow Truck Permits |
Police Department |
221-4100 |
Traffic Hazards, Obstructions-in roadway |
Police Department |
221-4100 |
Traffic Hazards-Obstructions, on private property |
P&CD-Code Enforcement or PW-Streets & Drainage |
221-4074 221-4030 |
Traffic Signal Repair |
PW-Streets & Drainage |
221-4030 |
Traffic Signs, Damaged or Missing |
PW-Streets & Drainage |
221-4030 |
Traffic Tickets |
SS-Municipal Court |
221-4180 |
Trash – Burning |
Fire Department |
221-4200 |
Trash-Collection |
PW-Solid Waste & Recycling |
221-4040 |
Tree Concerns in Right-of-Way |
PW-Streets & Drainage |
221-4030 |
Tree Removal Permit-Commercial |
P&CD-Planning |
221-4050 |
Trees in Street-Limbs/Branches |
PW-Streets& Drainage |
221-4030 |
Trials |
SS-Municipal Court |
221-4180 |
Tube Chute-City |
Parks & Recreation |
608-2165 |
Vacant Lot Concerns |
P&CD-Code Enforcement |
221-4074 |
Vagrants |
Police Department |
221-4100 |
Vandalism |
Police Department |
221-4100 |
Variances |
P&CD-Planning |
221-4050 |
Vendor Permits |
P&CD-planning |
221-4050 |
Volleyball Courts |
Parks & Recreation |
221-4350 |
Volunteers |
Parks & Recreation |
221-4350 |
Voter Information-Municipal Elections |
City Secretary’s Office |
221-4010 |
Warrants |
SS-Municipal Court |
221-4180 |
Wassailfest Event |
P&CD-Main Street |
221-4090 |
Website |
City Manager’s Office |
221-4283 |
Weeds-Tall Grass |
P&CD-Code Enforcement |
221-4074 |
Wein & Saengerfest |
P&CD-Main Street |
221-4090 |
Wild Animals |
P&CD-Environmental Health |
608-2183 |
Wrecker Permits |
Police Department |
221-4100 |
Yard-Garage Sales Permits |
City Secretary’s Office |
221-4010 |
Youth Sports-Recreation Programs |
Parks & Recreation |
221-4350 |
Zoning Board of Adjustment |
P&CD-Planning |
221-4050 |
Zoning-Special Use Permits |
P&CD-Planning |
221-4050 |