The City of New Braunfels is responsive and respectful to those we serve with an attitude that everything is worth our best effort. Following is contact information for residents and visitors to easily access city services. We Are Here Working For You!

City Service	Department/Division	Phone Number
Abandoned Buildings	P&CD-Code Enforcement	221-4074
Abandoned Vehicles - in roadway	Police Department	221-4100
Abandoned Vehicles - on private property	P&CD-Code Enforcement	221-4074
Adult League Sports	Parks & Recreation	221-4350
Adult Library Programming	Public Library	221-4316
Agendas – City Council	City Secretary’s Office	221-4010
Airport	Regional Airport	221-4290
Ambulance – Emergency		911
Ambulance Billing	Intermedix - Contractor	866-398-8999
Animal Bites	P&CD-Environmental Health	221-4070
Animal Control – Dispatch	New Braunfels Humane Society	608-2183
Annexation	P&CD-Planning	221-4050
Arts Commission	City Secretary’s Office	221-4010
Athletic Activities	Parks & Recreation	221-4350
Athletic Field Reservations	Parks & Recreation	221-4350
Auctions – City merchandise or property	Support Services	221-4383
Banners – Overstreet	New Braunfels Utilities	629-8400
Barbeque Pits on Balconies	Fire Department	221-4200
Boards and Commissions, General Information, Vacancies, Oaths of Office	City Secretary’s Office	221-4010
Book Sale	Public Library-Friends of the Library	221-4300
Brush Collection/Bulky Trash Collection	PW-Solid Waste & Recycling	221-4040
Budget	Support Services	221-4387
Building & Construction Permits	P&CD-Building	221-4060
Building Inspections	P&CD-Building	221-4060
Building Safety	P&CD-Building	221-4060
Bulky Trash Collection	PW-Solid Waste & Recycling	221-4040
Burning Brush/Trash	Fire Department	221-4200
Camp Comal-Softball fields	Parks & Recreation	221-4350
Carnival/Fair Permits	P&CD-Environmental Health	221-4070
Cemetery Maintenance	Parks & Recreation	221-4350
Census Data	P&CD-Planning	221-4050
Certificate of Occupancy	P&CD-Building	221-4060
Chemical Spills-Emergency		911
Chemical Spills-Non Emergency	Fire Department	221-4200
Christmas Tree Recycling	PW-Solid Waste & Recycling	221-4040
Citations/Tickets	SS-Municipal Court	221-4180
Citizens’ Police Academy	Police Department	221-4100
City Council, Meetings or Agendas	City Secretary’s Office	221-4010
City Tube Chute	Parks & Recreation	608-2165
City University	Human Resources	221-4185
Civic/Convention Center	Civic/Convention Center	221-4011
Civil Service Office	Human Resources	221-4390
Code Enforcement	P&CD-Code Enforcement	221-4074
Commercial Kitchen Requirements	P&CD-Environmental Health	221-4070
Commercial Signs Community	P&CD-Planning	221-4050
Community Development Block Grant	SS-Grants	221-4081
Computer Classes-Public	Public Library	221-4300
Concerts in the Park	Parks & Recreation	221-4350
Contractor Licensing	P&CD-Building	221-4060
Court-Municipal	SS-Municipal Court	221-4180
Court-Teen	SS-Municipal Court	221-4185
Crime Stoppers	Police Department	221-4100
Curb Maintenance/Problems	PW-Streets & Drainage	221-4030
Dead Animal Pickup	P&CD-Environmental Health	608-2183
Demographic Information	P&CD-Planning	221-4050
Demolition Permits	P&CD-Building	221-4060
Dilapidated Buildings	P&CD-Code Enforcement	221-4074
Disc Golf-Prince Solms Park	Parks & Recreation	221-4350
Dogs Barking	Police Department	221-4100
Downtown Development	P&CD-Main Street	221-4090
Downtown Halloween Spooktacular	P&CD-Main Street	221-4090
Drainage Problems-Non Emergency	PW-Streets & Drainage	221-4030
Drains-Storm	PW-Streets & Drainage	221-4030
Driveway Construction Permits	P&CD-Building	221-4060
Dry Comal Trail	Parks & Recreation	221-4350
Dumpsters	PW-Solid Waste & Recycling	221-4040
Easements	P&CD-Planning	221-4050
Economic Development	City Manager’s Office	221-4621
Elections-City	City Secretary’s Office	221-4010
Emergency Management	Fire Department	221-4270
Employment	Human Resources	221-4390
Employment Assistance-Public	Public Library	221-4300
EMS-Ambulance		911
Engineering-City Road & Drainage Projects	PW-Engineering	221-4020
Environmental Health	P&CD-Environmental Health	221-4070
Ernest Eikel Park-Skate Park	Parks & Recreation	221-4350
ETJ-Extra Territorial Jurisdiction	P&CD-Planning	221-4050
Excess Garbage Sticker	PW-Solid Waste or City Secretary’s Office	221-4040
Exotic Animals	P&CD-Environmental Health	221-4070
Façade Improvement Grant	P&CD-Main Street	221-4090
Fence Regulations	P&CD-Planning	221-4050
Fingerprinting	Police Department	221-4100
	Comal County Sheriff	620-3400
Fire Department-Emergency		911
Fire Department-Non Emergency		221-4200
Fire Department, Station Tours, Public Safety Demos	Fire Department	221-4200
Fire Extinguisher Training/Demos	Fire Department	221-4200
Fire Hydrant Concerns	Fire Department	221-4200
Fire Hydrants-After Hours	PD Department-Dispatch	221-4100
Fire Lane Concerns	Fire Department	221-4200
Fire Marshal	Fire Department	221-4200
Fire Safety Education/Prevention	Fire Department	221-4200
Fire Safety Inspections	Fire Department	221-4200
Fireworks-City Ordinance	Fire Department	221-4200
Fischer Park	Parks & Recreation	221-4350
Flooding-Non Emergency	PW-Streets & Drainage	221-4030
Floodplain Management	P&CD-Building	221-4060
Food Handler Trainer Certificates	P&CD-Environmental Health	221-4070
Food Service Concerns	P&CD-Environmental Health	221-4070
Foster Home Fire Inspections	Fire Department	221-4200
Freedom of Information Act	City Secretary’s Office	221-4010
Garage Sales	P&CD-Code Enforcement	221-4074
Garbage Pickup	PW-Solid Waste & Recycling	221-4040
Golf Course, Landa Park	Parks & Recreation	221-4340
Grass, Overgrown	P&CD-Code Enforcement	221-4074
Green Waste	PW-Solid Waste & Recycling	221-4040
Hazardous Spills Concerns	Fire Department	221-4200
Hazardous Spills Concerns, After Hours	Fire Department	221-4240
Hazardous Spills - Emergencies		911
Health Inspector	P&CD-Environmental Health	221-4070
Heritage Commission	City Secretary’s Office	221-4010
Historic Building Designation	P&CD-Planning	221-4057
Historic Cemeteries	Parks & Recreation	221-4350
Historic Preservation	P&CD-Planning	221-4057
History-Local	Public Library	221-4300
Home Owners Associations	P&CD-Planning	221-4057
Home Repair Assistance	SS-Grants	221-4081
Home-Based Businesses	P&CD-Planning	221-4050
Homebound Library Services	Public Library	221-4300
Household Hazardous Waste	PW-Solid Waste & Recycling	221-4040
Housing Inspections	P&CD-Building	221-4060
Human Resources Department		221-4390
Hunting Permit	Police Department	221-4100
Illegal Dumping	P&CD-Code Enforcement	221-4074
Inspections-Building	P&CD-Building	221-4060
Interlibrary Loan	Public Library	221-4300
Internet Access-Wireless	Public Library	221-4300
Intersection Obstructions-In Street	Police Department	221-4100
Intersection Obstruction-on Private Property	P&CD-Code Enforcement	221-4074
JAWS Skate Park	Parks & Recreation	221-4350
Job Information	Human Resources	221-4390
Junk Vehicles	P&CD-Code Enforcement	221-4074
Landa Haus	Parks & Recreation	221-4350
Landa Park Aquatic Center	Parks & Recreation	221-4360
Landa Park Golf Course	Parks & Recreation	221-4340
Landscape Regulations	P&CD-Planning	221-4050
Legacy Tree Program	Parks & Recreation	221-4350
Library		221-4300
Lighting-Park	Parks & Recreation	221-4350
Lighting-Street, Subdivision	New Braunfels Utilities	629-8400
Lighting-Traffic	PW-Streets & Drainage	221-4030
Litter-Parks	Parks & Recreation	221-4350
Litter-Rivers	PW-Solid Waste & Recycling	221-4040
Litter-Streets and Drainage	PW-Streets & Drainage	221-4030
Local History	Public Library	221-4300
Loud Noise - Parties	Police Department	221-4100
Main Street Program	P&CD-Main Street	221-4090
Meeting Room Rental-Civic Center	Civic/Convention Center	221-4011
Meeting Room Rental-Library	Public Library	221-4300
Meeting Room Rental-Parks & Recreation	Parks & Recreation	221-4350
Mini-Golf Course	Parks & Recreation	608-2169
Mobile Vendor Permit	P&CD-Environmental Health	221-4070
Municipal/Regional Airport		221-4290
Municipal Court	SS-Municipal Court	221-4180
Neighborhood Crime Watch	Police Department	221-4100
Neighborhood Night Out	Police Department	221-4100
Neighborhood Planner	P&CD-Planning	221-4057
Noise Complaints	Police Department	221-4100
Oak Wilt	Parks & Recreation	221-4359
Officials-Elected Municipal	City Secretary’s Office	221-4010
Open Burning	Fire Department	221-4200
Open Records Requests	City Secretary’s Office	221-4010
Operation Intervention	Police Department	221-4100
Ordinances	City Secretary’s Office	221-4010
Overgrown/Weedy Lots	P&CD-Code Enforcement	221-4074
Overhanging Tree Limbs-Over Roadway/Sidewalk	PW-Streets & Drainage	221-4030
Paddleboat Rental	Parks & Recreation	608-2163
Panther Canyon Nature Trail	Parks & Recreation	221-4350
Parade Permit with Street Closure	City Secretary’s Office	221-4010
Parade Permits	Police Department	221-4100
Parking in Yards-Ordinance	P&CD-Code Enforcement	221-4074
Parking Permit Enforcement	Police Department	221-4100
Parking Permits	City Secretary’s Office	221-4010
Parks & Recreation Department		221-4350
Picnic Area Reservation	Parks & Recreation	221-4350
Planning & Community Development Department		221-4050
Planning Commission	P&CD-Planning	221-4050
Playgrounds	Parks & Recreation	221-4350
Plumbing Permits	P&CD-Planning	221-4060
Police Department-Emergency		911
Police Department-Non Emergency		221-4100
Polling Places-Elections	City Secretary’s Office	221-4010
Pothole Repair	PW-Streets & Drainage	221-4030
Press Releases-Public Information	City Manager’s Office	221-4280
Proclamations	City Secretary’s Office	221-4010
Property Maintenance Concerns	P&CD-Code Enforcement	221-4074
Public Access Computers	Public Library	221-4300
Public Access Copiers	Public Library	221-4300
Public Access Fax Machine	Public Library	221-4300
Public Information Request	City Secretary’s Office	221-4010
Public Works Department		221-4020
Purchasing & Vendor Information	SS-Purchasing	221-4389
Recreation Center & Programs	Parks & Recreation	221-4370
Recycling	PW-Solid Waste & Recycling	221-4040
Recycling Education	PW-Solid Waste & Recycling	221-4040
Remodeling Permits	P&CD-Planning	221-4060
Rental of Park Facilities	Parks & Recreation	221-4350
Research	Public Library	221-4300
Resolutions	City Secretary’s Office	221-4010
Right of Way Permits	PW-Streets	221-4030
Road Conditions-Repairs	PW-Streets & Drainage	221-4030
Road Impact Fees	P&CD-Planning	221-4050
Sanitation-Solid Waste	PW-Solid Waste & Recycling	221-4040
Septic Permits-Inside City	P&CD-Environmental Health	221-4070
Shuttle Permit Inspections	Fire Marshal’s Office	221-4200
Sidewalk-Repairs	PW-Streets & Drainage	221-4030
Sign Permits	P&CD-Building	221-4060
Sign/Billboard Ordinance	P&CD-Planning	221-4050
Site Development Permits	P&CD-Building	221-4060
Skate Park	Parks & Recreation	221-4350
Smoke Detectors	Fire Department	221-4200
Smoking Ordinance	P&CD-Environmental Health	221-4070
Solid Waste Collection	PW-Solid Waste & Recycling	221-4040
Speed Hump Requests	PW-Engineering	221-4020
Special Event Permits	P&CD-Environmental Health	221-4070
Special Events-City Sponsored	Parks & Recreation or P&CD-Main Street	221-4350 221-4090
Spooktacular-Downtown Halloween Event	P&CD-Main Street	221-4090
Stop Sign Missing or Damaged	PW-Streets & Drainage	221-4030
Stop Sign Requests	PW-Engineering	221-4020
Storm Drains	PW-Streets & Drainage	221-4030
Stormwater Concerns-Commercial Sites	PW-Engineering	221-4020
Stray Animals	P&CD-Environmental Health	608-2183
Street Abandonment	PW-Real Estate	221-4046
Street-Cleaning, Sweeping	PW-Streets & Drainage	221-4030
Street Closure-Temporary Permits	City Secretary’s Office	221-4010
Street Closure-Construction	PW-Streets & Drainage	221-4030
Street Construction	PW-Streets & Drainage	221-4030
Street Intersection-Light Problems	PW-Streets & Drainage	221-4030
Street Lighting, Subdivision or Residential	New Braunfels Utilities Guadalupe Valley Electric	629-8400 800-223-4832
Street Maps	SS-Geographic Information Systems(GIS) Chamber of Commerce	221-4337 625-2385
Street Names	P&CD-Planning	221-4050
Street Signs	PW-Streets & Drainage	221-4030
Subdivision Development-Platting	P&CD-Planning	221-4050
Swim Lessons	Parks & Recreation	221-4350
Swimming Pool Construction Permits	P&CD-Building	221-4360
Swimming Pools-Public	Parks & Recreation	221-4350
Teen Court	SS-Municipal Court	221-4185
Tennis Courts	Parks & Recreation	221-4350
Test Proctoring	Public Library	221-4300
Tow Truck Permits	Police Department	221-4100
Traffic Hazards, Obstructions-in roadway	Police Department	221-4100
Traffic Hazards-Obstructions, on private property	P&CD-Code Enforcement or PW-Streets & Drainage	221-4074 221-4030
Traffic Signal Repair	PW-Streets & Drainage	221-4030
Traffic Signs, Damaged or Missing	PW-Streets & Drainage	221-4030
Traffic Tickets	SS-Municipal Court	221-4180
Trash – Burning	Fire Department	221-4200
Trash-Collection	PW-Solid Waste & Recycling	221-4040
Tree Concerns in Right-of-Way	PW-Streets & Drainage	221-4030
Tree Removal Permit-Commercial	P&CD-Planning	221-4050
Trees in Street-Limbs/Branches	PW-Streets& Drainage	221-4030
Trials	SS-Municipal Court	221-4180
Tube Chute-City	Parks & Recreation	608-2165
Vacant Lot Concerns	P&CD-Code Enforcement	221-4074
Vagrants	Police Department	221-4100
Vandalism	Police Department	221-4100
Variances	P&CD-Planning	221-4050
Vendor Permits	P&CD-planning	221-4050
Volleyball Courts	Parks & Recreation	221-4350
Volunteers	Parks & Recreation	221-4350
Voter Information-Municipal Elections	City Secretary’s Office	221-4010
Warrants	SS-Municipal Court	221-4180
Wassailfest Event	P&CD-Main Street	221-4090
Website	City Manager’s Office	221-4283
Weeds-Tall Grass	P&CD-Code Enforcement	221-4074
Wein & Saengerfest	P&CD-Main Street	221-4090
Wild Animals	P&CD-Environmental Health	608-2183
Wrecker Permits	Police Department	221-4100
Yard-Garage Sales Permits	City Secretary’s Office	221-4010
Youth Sports-Recreation Programs	Parks & Recreation	221-4350
Zoning Board of Adjustment	P&CD-Planning	221-4050
Zoning-Special Use Permits	P&CD-Planning	221-4050